Help For Victims

What the client says

"The Help for Victims website contains advice and support from the Victims' Code as well as details of numerous relevant organisations within West Yorkshire that can also help victims.

It is the only website with all these facilities in one place that provides clear and concise advice to victims and witnesses who want to understand the criminal justice process and their rights, contained within the Victims' Code. 

Anyone who feels they are a victim or witness to a crime and doesn't know where to turn for help can use this website. It is there for the most vulnerable in society and empowers individuals to make choices for themselves, providing an opportunity for them to have their voices heard in the wider criminal justice system."

Yorkshire's Police and Crime Commissioner, Mark Burns-Williamson.


  • User friendly design, optimised for mobile devices and tablets
  • Valuable information provided in six languages including Urdu, Polish and Gujurati
  • Entering a postcode provides localised information
  • Users can rate the usefulness of answers, and submit their own questions

The Police National Legal Database (PNLD) is based in Wakefield and provides IT services for the Police and other criminal justice organisations throughout England, Scotland and Wales. PNLD recently partnered with the West Yorkshire Police and Crime Commissioner Mark Burns-Williamson and Victim Support, to provide improved online services for victims and witnesses throughout West Yorkshire - with the 'Help For Victims' website being the initial stage of this ambitious project.

The website, which provides national and local legally verified informative and accurate answers to victims' and witness' questions, provides links to over 400 support agencies in West Yorkshire and was developed by PDMS with design and strategic branding consultancy from Digital Design.   

One of the key challenges in the design of the site was meeting the need to display multilingual content - including scripts that read from right to left as well as left to right, such as Arabic - while still preserving the mobile-optimised layout of the website. This was achieved by keeping the website layout as simple as possible, thereby ensuring a high level of 'readability' across PCs, tablets and smartphones.

From a strategic point of view, it was also vital to communicate with cultural impartiality: the identity, imagery, typeface and colour scheme all contribute to this. The overall intention is to convey an impression of friendly yet professional support that effectively bridges culture and language into a unique visual identity.

As a result of the positive reception the website has received, other Police and Crime Commissioners throughout England and Wales have already expressed an interest in investing in the benefits of the Help for Victims website, extending localised information to other forces in the near future.